DCLA Return Policy

We, at DCLA, accept returns of our products ("Products") eligible for return within 30 calendar days of receipt of the Products, as specified in our General Terms and Conditions of Sales.

1. Return Conditions

The right of withdrawal does not apply to orders for:

(i) Personalized Products, such as monogrammed Products. (ii) Products made to measure or to your specifications. (iii) Products likely to easily deteriorate or expire. (iv) Products that cannot be returned due to their nature (e.g., unsealed fragrance or cosmetics products) or for hygiene reasons (such as underwear, bathing suits, swim trunks, earrings, and pierced jewelry). (v) Latex Products. (vi) Any other Product that you were informed at the time of submitting your order could not be returned ("Non-returnable Products").

Products must be returned in their original condition, unaltered, unused, and undamaged, in their original package, if any, and with original tags and labels attached, along with all related accessories, documents (e.g., instructions booklet, Product certificates), and protective covers included.

Returns of incomplete, altered, worn, damaged, or soiled Products will not be accepted and will be returned to you.

The above does not affect your legal rights in relation to Products that have manufacturing defects or are not as described.

2. Return Process

To return a Product, you must inform us of your intention to return a Product. You can do this by:

(i) Connecting to [www.bydcla.com], logging into your account, going to your Order History, and completing the online return form by selecting the Product(s) you would like to return and indicating the quantity and reason for return.

or

(ii) Contacting our Client Service for assistance at [818-414-2889] or send an email to [hello@bydcla.com].

You will receive an email confirming your return request and providing the following instructions for returning the Product(s) to our warehouse or to the nearest store (if any):

• Wrap the Products you wish to return safely to avoid damage.
• Place them in their original package, if any, and then inside the shipping box in which you received your order.
• Attach the return prepaid shipping label included in the shipping box to the outside of the box, on top of the original label, and seal the box securely. If you have lost the label, please contact our Client Service for assistance.
• Visit the carrier website or contact Client Service to arrange for collection. Alternatively, you may drop the box at the nearest carrier drop-off location.
• Return the Product(s) purchased online from our website to any DCLA store at [BANK OF AMERICA PLAZA, 333 South Hope Street, Suite C-325, Los Angeles, CA 90071].

Please note that Products must be returned within 14 calendar days from your request for return.

3. Refunds

Upon receipt of a Product for which a return was requested, we will inspect the Product to ensure that the return conditions specified above in Article 1 are met. Subject to the Product meeting those conditions, a refund will be made.

You shall be liable for any diminished value of the Products resulting from the handling of the Products other than what is necessary to establish the nature, characteristics, and functioning of the Products.

Refunds will be made to the original purchaser, in the original method of payment, and in the same currency as the purchase.

Refunds will occur no later than 14 days after receipt. A confirmation email will be sent to you.

www.bydcla.com, 818-414-2889, BANK OF AMERICA PLAZA, 333 South Hope Street, Suite C-325, Los Angeles, CA 90071, and hello@bydcla.com with your specific information. Let me know if you would like to make any further adjustments or if you have additional instructions.